COVID NOTICE: Federal student loan collection activities resume after Sept. 30. Visit Federal Student Aid’s coronavirus (COVID-19) web page at StudentAid.gov/coronavirus for borrower information, including for those who have defaulted on their federal student loans.
Consumer Account Login
Did you receive a letter or telephone call from us?
Select the option below that applies to you or call us to speak to an agent about your account.
I owe a debt to a school, healthcare institution, or other creditor.
Click above if the account number on the letter you received is an alphanumeric number, not exceeding 6 characters. Should you require assistance, please call us toll-free: (800) 964-5689.
I have a federal student loan with the U.S. Department of Education.
Click above if the account number on the letter you received starts with a 1 and has exactly 10 digits. Should you require assistance, please call us toll-free: (855) 889-3111.
This is a communication from a debt collector and is an attempt to collect a debt.
Any information obtained will be used for that purpose. ICR, Inc. is a debt collection agency.
Language Preference Accommodations:
To better serve you, please advise us if you have any language preference other than English. ICR may offer verbal and written language services on request. A translation and description of commonly-used debt collection terms is available in multiple languages on New York City’s Department of Consumer Affairs’ website: www.nyc.gov/dca.
Helpful Resources
Ask Doctor Debt - A resource for consumers with questions about paying debts.
Consumer Financial Protection Bureau (CFPB) - Information and resources to help consumers protect and manage their finances.
U.S. Department of Education - Information for federal student loan borrowers.
Equifax | Experian | Innovis | TransUnion - National consumer credit reporting bureaus.