COVID NOTICE:  President Trump has directed the Secretary of Education to extend federal student loan flexibilities for the COVID-19 emergency through Dec. 31, 2020. We are updating our websites and systems as quickly as possible to explain the types of relief now available for federal student loans held by the Department of Education. We appreciate your patience. Visit for updates.

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Did you receive a letter or telephone call from us?
Select the option below that applies to you or call us to speak to an agent about your account.

I owe a debt to a school, healthcare institution, or other creditor.

Click above if the account number on the letter you received is an alphanumeric number, not exceeding 6 characters. Should you require assistance, please call us toll-free: (800) 964-5689.

I have a federal student loan with the U.S. Department of Education.

Click above if the account number on the letter you received starts with a 1 and has exactly 10 digits. Should you require assistance, please call us toll-free: (855) 889-3111.

This is a communication from a debt collector and is an attempt to collect a debt.
Any information obtained will be used for that purpose. ICR, Inc. is a debt collection agency.

Language Preference Accommodations:

To better serve you, please advise us if you have any language preference other than English. ICR may offer verbal and written language services on request. A translation and description of commonly-used debt collection terms is available in multiple languages on New York City’s Department of Consumer Affairs’ website:

Helpful Resources

Ask Doctor Debt - A resource for consumers with questions about paying debts.

Consumer Financial Protection Bureau (CFPB) - Information and resources to help consumers protect and manage their finances.

U.S. Department of Education - Information for federal student loan borrowers.

Equifax  |  Experian  |  Innovis  |  TransUnion - National consumer credit reporting bureaus.