Services and Industries

ICR is a national collections and customer care provider with 30 years of experience serving the higher education, healthcare, government, and consumer services industries. We provide comprehensive, project-based solutions able to meet a range of accounts receivable and call center needs.

Revenue Cycle Management

  • First-Party Customer Care
  • Pre-Collect/Early Out
  • Third-Party Collections

Call Center Services

  • Inbound Call Overflow
  • Outbound Outreach
  • Location and Tracing Services

Colleges and universities across the United States choose ICR to recover student loans/accounts and other campus-based receivables.  ICR’s higher education clientele represent public and private higher educational institutions across the United States, including private universities, multi-campus university systems, Ivy League schools, community and technical colleges, online university programs and everything in between.

From lending a compassionate ear to patients, to resolving complex issues with insurance carriers, ICR’s Healthcare Services Division brings quick resolution to self-pay and co-pay balances.  We help physicians, practices, healthcare systems, and other health providers recover virtually any kind of healthcare-related claim.  ICR is certified HIPAA compliant.

ICR is equipped to handle the intricacies of federal and state contracting requirements. We build-to-suit custom programs fitting a wide range of account servicing and compliance needs. ICR is a GSA contract holder, is FISMA-certified, and has been awarded federal Authority to Operate (ATO) by the U.S. Department of Education.

ICR’s customer care and accounts receivable management services are tailor-made for public and private sector businesses in the automotive, retail, telecommunications, utility, and financial industries. Our programs are collaborative and flexible, able to accommodate a range of needs and accomplish client objectives effectively, efficiently, and compliantly.

ICR Mission and Service Pledge

We have the delicate and vital responsibility of bringing together the needs of two distinct groups—creditors and customers—to resolve past due balances, so both may look forward to a bright and healthy financial future.

With this mission in mind, ICR pledges to:

Collaborate with our creditor clients to achieve revenue goals through a curated suite of professional and compliant customer care services.

Engage consumers respectfully and promote consumer financial well-being as we work together towards win-win outcomes.